Privacy Policy

Privacy is important to us, here's our policy (including how we use cookies). Please read this page carefully before using our website and services. 

Please note that this policy applies to both our websites and the services provided by the Trim application ( 

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact us at

Information Collected

We collect the information you supply to us through enquiry and registration forms, and every time you e-mail us. We also collect information automatically about your visit to our site.

By using the Trim website and/or application, you agree to the collection and use of information in accordance with this policy. 

This aggregate information may be used to:

  1. Build up marketing profiles
  2. Aid strategic development
  3. Audit usage of the site and/or application

Use of personal information

We process personal information for the purposes of:

  1. Providing the best possible service
  2. Processing any orders you may have made
  3. Conducting market research surveys
  4. Running competitions
  5. Providing you with information about products and services we offer

If you would like to be kept up to date with special offers and information from Trim by email, please tick the appropriate box on the registration form.

You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

If you do not wish to receive ANY information, news or offers from Trim, please contact us. Your details will not be passed to other companies. 


When you visit Trim, your computer will store an identifying code in a cookie. Most web browsers automatically accept cookies, though you can usually change your browser to prevent this.

Our use of cookies is fully compliant with all United Kingdom data protection and data privacy regulations.

Strictly necessary cookies

These cookies may be set by the site and are considered essential for it to function correctly.

  • ServerID - Load balancer cookie. If a site uses multiple servers, this cookie helps distribute tasks
  • SESS - This is a session cookie, used to track logged-in status.  The cookie name is usually suffixed with a random ID. Eg. SESS1234abc
  • has_js - Records whether the user has Javascript enabled on the browser.  This cookie alters available functionality based on whether the user is allowing Javascript

Performance cookies

These cookies are used to help us improve your experience of our site. Information collected by these cookies is used to help us understand how our visitors use the site so we can improve how we present content. The data collected by these cookies in anonymised.

  • __utma, __utmb, __utmc, __utmz  - Google Analytics cookies. We use analytics software to evaluate user activity on the site. Anonymised information on links, buttons clicked on the site, what pages have been visited and for how long is compiled by Google Analytics and used to help us improve our site and content.

Opt-out of Google Analytics cookies

Third party cookies

We use cookie-free third party services where possible, however some services require cookies to function. We cannot control the dissemination of these cookies and cannot prevent them form being set. Please check the relevant third party website for more information about these cookies.

  • Nid,Pref - Google tracking and safe browsing cookies. Google’s NID and PREF cookies are set by browsers to protect users against known intrusive sites. If you arrive at one of these sites it allows your browser to take action or notify you. Users can stop these cookies being set by turning off their browser’s ‘safe browsing’ mode. View Google's privacy policy
  • HubSpot - These cookies are used to collect information about how visitors use our website and help identify them when they return to our site. We use the information gathered by these cookies to help us improve our website functionality and content. The cookies also help us to customise our marketing efforts through various media and formats. To find out more about HubSpot, please review its privacy policy. HubSpot may set the following cookies:

    • __hstc The main cookie for tracking visitors. It contains: the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session) (Expires: 2 years)

    • hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. (Expires: 10 years)

    • __hssc Cookie for keeping track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains: the domain, viewCount (increments each pageView in a session), session start timestamp. (Expires: 30 min)

    • __hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it simply to the value "1", and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)

    • __hs_opt_out This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. (Expires: 2 years)

    • __hs_do_not_track This cookie disables tracking and personalization. (Expires: 2 years)

    • __hs_testcookie This cookie used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)

    • hsPagesViewedThisSession This cookie used to keep track of page views in a session. (Expires: Session cookie)

    • hsfirstvisit This cookie used to keep track of a user's first visit. (Expires: 10 years)

How you can control the cookies used and placed on your computer

You can control the use and placing of any cookies on your computer through the settings you select on your internet browser. To do this, identify your internet service provider, click on the relevant link below and follow the instructions.

PC or Mac browsers

Mobile Browsers


We will not pass your information to any third parties unless you have agreed that we can.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Where appropriate, we may also notifyyou by e-mail. If you do not agree with any changes you should immediately stop using your account. Continued use of your account will be deemed to be acceptance of our changes.

If you have any queries about our Privacy Policy please contact us.